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Kurikulum
5 Sections
12 Lessons
Lifetime
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Apa Itu Service ?
4
2.1
Perkenalan Service Excellence
1 Minute
2.2
1. Apa Itu Service ?
9 Minutes
2.3
2. Siapa yang dimaksud customer ?
4 Minutes
2.4
3. Pentingnya Service Excellence
5 Minutes
Penerapan Service Excellence
2
3.1
4. Penerapan Jiwa Service Excellence
8 Minutes
3.2
5. Sikap Service Excellence dan Menangani Keluhan Pelanggan
11 Minutes
Service Culture
2
4.1
6. Service Culture_Komponen Service Culture
7 Minutes
4.2
7. Elemen Quality Service dan Komponen Service Culture
10 Minutes
Mengembangkan Kemampuan
4
5.1
8. Mengmbangkan Kemampuan Komunikasi
11 Minutes
5.2
9. Memiliki Karakterisrik Mendengarkan dan Fokus Yang Baik
6 Minutes
5.3
10.Mengelola dan Mengatasi Service Breakdown
5 Minutes
5.4
11. Siklus Keberhasilan Anda
8 Minutes
Soal Evaluasi Akhir
1
6.1
Soal Evaluasi : Customer Service Excellence
5 Hours
12 Questions
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